Fleet warning after technical problems with the insurance database

The Motor Insurance Bureau (MIB) is still working to resolve a technical issue causing a number of new vehicles to be missing from the Motor Insurance Database (MID).

The problem arose when it launched its new Navigate cloud platform to store data from its database.

The MIB told it Fleet news it had taken “longer than expected” for the Navigate portal to go live for policyholders, but highlighted that more than 4.1 billion records had been successfully migrated from the MID to Navigate when it went live on April 30.

However, it is said that a “small number” of new policies submitted after April 30 have yet to be migrated, but 99% of these have still been processed.

While the technical issue is still affecting some remaining records, the MIB says they hope to have 100% migrated by Friday (May 17).

“A significant majority of insurers can now manage their policy data using Navigate,” an MIB spokesperson explains.

However, the spokesperson added: “A small number of new records continue to be processed in Navigate.

“We recognize that these data records are not yet appearing in Navigate and we are working closely with the individual insurers involved to resolve this.”

Graham Short, fleet manager for the Bauer Media group, said Fleet news he was told by the company’s insurers that a change to the MID portal would go live on April 29, after the old MID portal closed on April 26 at 5 p.m.

He said: “After receiving new login details and trying to access Navigate, it became clear that there were issues as we could not access the new platform.

“Within a few hours, we were notified via a follow-up email from our insurers of a nationwide issue resulting from this new MIB upgrade.”

Fleets have been reassured that all insurance policies remain valid and authorities have been informed of this technical issue, but drivers of vehicles delivered from April 26 should have their policy documentation with them to ensure any queries can be resolved as efficiently as possible are handled.

Short said: “We have been advised that authorities will apply a degree of discretion in monitoring the MID and conducting vehicle stops during this technical glitch.”

He has reminded drivers that they must have their insurance documents with them, accessible via a smart device accessible when they are safe and stationary, or physically on a printout if they are in a situation where they are stopped by authorities.

A spokesperson for the MIB said: “We know that a key requirement for commercial policyholders is the ability to update vehicle details.

“The bulk upload of vehicle data is working, but we are aware of issues updating records via the portal’s policy search function.

“We have been working to resolve this and expect to have this functionality fully operational by May 17.”

The MIB acknowledged the technical error is “frustrating” but said an inquiry through the new Navigate system “is not proof of insurance” and that coverage can be confirmed through insurers’ helpdesks.

The spokesperson added: “We continue to work closely with police to ensure their critical link continues to function properly.

“We have also provided additional support to roadside officers through the extended weekend hours of the MIB police helpline.”

Paul Hollick, chairman of the Association of Fleet Professionals (AFP), said that while the disruption to the MID service is causing some problems, feedback from members is that insurers and authorities are being sensible about the situation.

He added: “Insurers appear to still be covering cars and vans under existing policies, even if they are not included in the MID, while the police are generally aware of the issues and are allowing some leeway.

“One precaution some fleets have taken is to provide all drivers with a copy of their car insurance documentation in case they are stopped by police.

“Obviously, fleets should contact their insurers and ensure vehicles are permanently covered while the situation is resolved, which will hopefully be within days rather than weeks or months.”